Wednesday, November 11

Really, Comcast? REALLY??

You might recall my recent habit to rant about my cable provider. My first post about their inherent suckiness, somebody from Comcast actually replied in my comments and (among other things) suggested I program the 30 second skip feature into my remote.

My second rant post about Comcast, somebody (I believe the same person) emailed me and, again, among other things, suggested I program the 30 second skip feature into my remote.

So today, I tried to watch my recorded episode of So You Think You Can Dance. Two minutes in, the recording freezes. I tried everything to get it past that spot... didn't work. So I finally went back and programmed the 30 second skip to try and just jump past that bit. Well guess what, Comcast? IT DOESN'T WORK. I followed the programming instructions 3 times, and my husband (who is, btw, a comp sci major, not technically illiterate by any means) tried it twice. The 30 second skip doesn't work, and not just on my busted recording. Thanks for the advice.

Epic fail.


Robert & Lanie Meyers said...
This comment has been removed by the author.
Erin said...

So you didn't get to watch SYTYCD? You can come over to my house and watch it.

Customer.Connect.Melissa said...

Sorry for the poor experience. I programmed the 30 sec skip onto my remote with no problems and that's how we FF through commercials on our recordings. I'm not quite sure why it didn't work but would be happy to trouble shoot with you. Feel free to contact our team at the email address below.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations

Mary said...

I had severe issues with my DVR from COX, and it was b/c the DVD it uses to rewrite was completely scratched & junk, so we exchanged it for a new machine. That might be your next step.